Help & Support
How can we help you?
Answers to the most common questions about orders, shipping, products, and returns.
Orders & Shipping
How long does delivery take?
Delivery typically takes 3–5 business days within Germany. You will receive tracking information as soon as your order has been shipped.
Is shipping really free?
Yes, we offer free worldwide shipping on all orders with no minimum order value.
Can I track my order?
As soon as your order leaves the warehouse, you will receive an email with a tracking link.
Returns & Refunds
How does the 30-day money-back guarantee work?
If you are not satisfied with your purchase, contact us within 30 days of receipt for a full refund.
How long does a refund take?
After we receive and inspect your return, the refund will be processed within 5–7 business days.
Product & Usage
Is the ring waterproof?
Yes, the NJ Smart Ring is IP68 & 5ATM certified, making it waterproof for daily use, sports, and swimming.
Do I need a subscription for the app?
No, the app is completely free with no monthly or annual fees.
Which devices is the ring compatible with?
The ring supports Android 5.0 and iOS 10.0 and higher.
Payment
Which payment methods are accepted?
We accept Visa, Mastercard, PayPal, Klarna, Apple Pay, Google Pay, and other common payment methods.