Frequently Asked Questions (FAQ)
Frequently Asked Questions
Here you will find answers to the most important questions about our products, orders, shipping, and returns.
What is the NJ Smart Ring?
The NJ Smart Ring is a compact smart ring for tracking various activity, sleep, and fitness data. It was developed to conveniently record important information in everyday life.
Is the NJ Smart Ring waterproof?
Yes. The NJ Smart Ring is IP68 certified and waterproof up to 5 ATM. This makes it suitable for daily use and various everyday situations.
Do I need a paid subscription?
No. The app can be used without any additional monthly subscription fees.
How long does delivery take?
The delivery time is generally about 3–5 business days. The actual delivery time may vary depending on the delivery address and shipping provider.
How can I track my order?
As soon as your order has been shipped, you will receive the relevant shipping information. This allows you to check the current status of your delivery.
Can I return a product?
Yes. We offer a 30-day money-back guarantee. Please contact our customer service team before making a return so we can assist you.
How can I contact customer service?
You can reach us via our contact page. Our customer service team is happy to help with questions about products, orders, and deliveries.
What do I do if I have a problem with my order?
Contact us as soon as possible with your order number and a brief description of the issue. Our customer service team will take care of your request.